Privacy Policy

1. Who We Are

CasperPortal is a software platform that helps businesses manage customer relationships, marketing automation, messaging, and related operational workflows.

CasperPortal may operate in conjunction with services provided by CasperB2B and infrastructure provided by third-party technology providers including GoHighLevel and LeadConnector.

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2. Information We Collect

We may collect several types of information including:

• Account information such as name, email address, phone number, and company details.
• Billing and subscription information necessary to process payments.
• Technical information such as IP address, browser type, device type, and usage activity.
• Customer data uploaded by users into the platform.
• Communication records including emails, messages, or support inquiries.

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3. How We Use Your Information

We use collected information to:

• Provide and maintain the CasperPortal platform.
• Process payments and manage subscriptions.
• Provide technical support and account assistance.
• Improve platform features and system performance.
• Communicate important service notifications.
• Comply with legal and regulatory obligations.

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4. Messaging and Communication Data

CasperPortal may provide messaging tools such as SMS, email, and voice communication features. These tools are controlled by the account owner.

Users of CasperPortal are responsible for obtaining proper consent before contacting recipients using the platform and for complying with applicable communication and marketing laws.

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5. Third-Party Service Providers

CasperPortal relies on third-party service providers to operate certain infrastructure components including hosting, telecommunications, messaging delivery, payment processing, analytics, and integrations.

These providers may process information on our behalf in order to deliver platform functionality.

Examples of infrastructure services may include providers such as GoHighLevel, LeadConnector, payment processors, telecommunication carriers, and other integrated systems.

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6. Data Security

We implement commercially reasonable technical and organizational safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no internet transmission or electronic storage method can be guaranteed to be 100% secure.

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7. Data Retention

We retain information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

Account data may remain stored for a limited period after account termination in accordance with operational and legal requirements.

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8. Your Data Rights

Depending on applicable laws, you may have rights regarding your personal data including:

• Access to personal information.
• Correction of inaccurate data.
• Deletion of certain personal data.
• Restriction or objection to processing.
• Data portability requests.

Requests related to personal data may be submitted using the contact information listed below.

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9. Cookies and Analytics

CasperPortal websites may use cookies or similar technologies to improve user experience, analyze traffic, and understand how visitors interact with our services.

Users may adjust browser settings to refuse cookies, though certain features may not function properly without them.

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10. Children's Privacy

CasperPortal is intended for business users and individuals over the age of 18. We do not knowingly collect personal information from children under 18.

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11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or technical changes.

Updated policies will be posted on this page with a revised “Last Updated” date.

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12. Contact Information