Unified Communication Hub
One inbox for calls, texts, emails, and chat—so every conversation stays connected.
CasperPortal’s Unified Communication Hub pulls all your customer conversations into one clean workspace. Your team sees the full thread, responds faster, and never has to ask, “Where did that message go?” again.
Email & SMS in one place
Keep every message in one shared inbox.
Instead of bouncing between multiple tools, CasperPortal lets your team send and receive email and SMS from a single screen. Every reply lands in the same conversation, tied to the right contact automatically.
- Handle email and SMS threads from one unified dashboard
- See the full message history for every contact in one timeline
- Assign or re-route conversations without losing context
Call tracking & logging
Every call automatically tied to the right contact.
Inbound and outbound calls are logged directly into CasperPortal, so you always know who spoke with whom, what was discussed, and what needs to happen next.
- Log calls and notes directly into the customer’s record
- See missed calls and follow up with a text or task in seconds
- Understand which campaigns and channels are driving conversations
Live chat & instant replies
Turn website and social chats into trackable conversations.
Whether someone starts a chat on your website or messages you from social, CasperPortal pulls it into the same communication hub. No more lost DMs or scattered chat tools.
- Connect website chat and supported social channels into one hub
- Respond from the same screen your team uses for calls and SMS
- Convert chats into leads, tasks, and follow-ups with a few clicks
Make communication feel simple again.
Give your team one place to see every call, text, email, and chat—so they spend less time hunting for messages and more time actually talking to customers.
- Centralize all communication channels in a single workspace
- See the full context before replying to any customer
- Keep conversations moving smoothly, even when team members change
