Feature · Follow up automatically

A unified inbox for business messaging across every channel

A unified inbox for business messaging collects texts, emails and social messages in one place. CasperPortal shows SMS, email, Facebook Messenger and Instagram DMs in a single thread per customer, lets you assign conversations and leave internal notes, and works the same on the web and the iOS and Android apps.

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14-day free trial · then $97/month · cancel during the trial and you pay nothing

What you can do with Omnichannel Messaging

One thread per customer

Read and reply to texts, emails, Facebook Messenger and Instagram DMs in a single continuous conversation.

Team collaboration

Assign conversations to specific team members and leave internal notes the customer never sees.

Use a business number

Text and call from a dedicated business number, either your ported existing number or a local number, and keep your personal number private.

Inbox on your phone

Reply from the CasperPortal iOS and Android apps with the same conversations you see on the web.

How Omnichannel Messaging works

Connect your phone number, email and social accounts
Messages from every channel land in one inbox
Assign each conversation to the right person
Reply on whichever channel the customer used

Who uses Omnichannel Messaging

Dental Clinics

Fill the schedule: missed-call text back, online booking, reminders and review requests for dental offices.

Hotels

One inbox for guest messages, automated confirmations and pre-arrival texts, and post-stay review requests.

Car Dealerships

Missed-call text back, sales and trade-in pipelines, and follow-up until the buyer is ready.

Omnichannel Messaging FAQ

Does this replace my personal phone number?

It can. You can use a dedicated business number for calls and texts, keeping your personal number private.

Can multiple team members use the inbox at once?

Yes. Your whole team can work out of the unified inbox at the same time, and the Growth Plan includes unlimited users.

Which channels are included?

The inbox brings together SMS, email, Facebook Messenger, Instagram DMs and website live chat.

Can I keep my existing business number?

Yes. You can port your existing business number or use a local tracking number that forwards to your phone.

Your next best step

14-day free trialBilled only after the trial; cancel during it and pay nothing.
$97/month after the trialSelf-serve checkout from the trial page. $297/month and annual billing are on the pricing page.
Month-to-monthNo long-term contract and no setup fee on the self-serve plan.
Keep your numberPort your business number or add a local number that forwards to you.
Local peopleBuilt in Georgetown, MA by Jared and Mark Casper. Call or text (207) 222-7737.