CasperPortalFeature · Manage & grow
Reputation management software that asks for reviews at the right moment
Reputation management software helps you collect more online reviews and respond to the ones you get. CasperPortal sends a review request by text and email when you mark a job complete or a customer won, links straight to your Google Business Profile, and alerts you when a negative review is posted so you can respond quickly.
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What you can do with Reputation Management
Automatic review requests
When a job is marked complete or a customer is marked won, CasperPortal sends a text and email asking about their experience. The message includes a direct link to your Google Business Profile.
Alerts for new reviews
You are notified when a negative review is posted, so you can reach out, fix the problem and reply publicly while it still matters.
Requests tied to real customers
Review requests go out from the contact record, so you can see who was asked and follow up with anyone who hasn't responded yet.
How Reputation Management works
Connect your Google Business Profile
Finish a job and mark it complete in the CRM
The customer gets a review request by text and email
You are alerted to new reviews and respond
Who uses Reputation Management
Restaurants
Missed-call text back during the rush, guest lists, slow-night text offers and review requests.
Dental Clinics
Fill the schedule: missed-call text back, online booking, reminders and review requests for dental offices.
Beauty Salons
Online booking, text reminders, rebooking nudges and review requests for hair, nail and skin salons.
Reputation Management FAQ
How does automated review collection work?
When you mark a job as complete or a customer as won in the CRM, CasperPortal triggers an SMS and email sequence asking the customer about their experience and giving them a direct link to your Google Business Profile to leave a review.
Can I dispute negative reviews through the platform?
You cannot delete a customer's Google review from the platform. CasperPortal alerts you when a negative review is posted, so you can respond, resolve the issue and ask the customer whether they would update their review.
Can I change the wording of the review request?
Yes. The request is a regular text and email message, so you can write it in your own voice and include the customer's name.
Is reputation management included in the Growth Plan?
Yes. The Growth Plan is $297 per month with unlimited users and unlimited contacts, and you can try it with a 14-day free trial.