CasperPortalWho it's for · Hospitality & events
CRM for Restaurants
A CRM for restaurants turns one-time diners into regulars. CasperPortal texts back calls missed during the dinner rush with a link to your menu or reservations, stores guest contacts and birthdays, sends text offers on slow nights, and asks guests for a Google review after their visit, all from one inbox and mobile app.
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What slows restaurants down
Nobody can answer during the rush
At peak hours the host stand and kitchen are slammed, so reservation and takeout calls ring out. Those guests may order elsewhere.
You do not own a guest list
If your diners only exist inside third-party apps, you have no direct way to invite them back on a quiet Tuesday.
Reviews come mostly from unhappy guests
Satisfied diners rarely post on their own, so a few complaints can shape what new customers see.
A CasperPortal workflow for restaurants
A guest calls for a table during the dinner rush and nobody answers
CasperPortal texts back with your reservation link or online menu
The guest is saved as a contact with opt-in for offers
On a slow night, you send a text offer to your guest list
After the visit, a review request goes out by text
Features restaurants use most
Missed Call Text Back
An automatic text to every caller you miss, so they hear from you before they call someone else.
Email & SMS Marketing
Drag-and-drop emails, two-way text broadcasts and drip sequences, sent from your CRM contact list.
Reputation Management
Automatic review requests after each job, plus alerts so you can answer new reviews quickly.
Social Media Planner
Write posts ahead, preview them for each network, and schedule them to Facebook, Instagram and more.
Restaurants FAQ
How does missed call text-back help restaurants?
During a busy dinner rush, hosts miss calls for reservations or takeout. Missed call text-back automatically texts the caller a link to your reservation system or menu, so the order is not lost.
Can restaurants use CasperPortal for loyalty offers?
Yes. You can build automated text campaigns for birthday offers, slow-day promotions and review requests to guests who have opted in.
Can we schedule social posts too?
Yes. The social media planner lets you schedule posts ahead of time so specials and events go out without someone posting by hand each day.