CasperPortalFeature · Get more leads
Website live chat software that keeps the conversation going by text
Website live chat software adds a chat widget to your site so visitors can ask a question without calling. In CasperPortal, the widget collects the visitor's name and phone number, then moves the conversation to SMS, so you can keep replying from your phone after they leave your website.
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What you can do with Website Live Chat
Add a chat widget to any website
Place the CasperPortal chat widget on your existing site. Visitors type a question instead of filling out a long form or picking up the phone.
Continue the chat over SMS
The widget captures the visitor's phone number and routes the conversation to text messaging. Your reply reaches them as a text even after they close the browser tab.
Automated greetings and answers
Set a greeting and common answers so every visitor gets a response, or turn on an AI bot to qualify the lead and offer a booking.
Every chat lands in the CRM
Each chat creates or updates a contact record, so the conversation sits next to that person's calls, texts and emails.
How Website Live Chat works
Copy the chat widget code into your website
A visitor types a question and leaves their name and number
The conversation moves to SMS and appears in your inbox
You reply from the web app or mobile app
Book the job or add the lead to a pipeline
Who uses Website Live Chat
Dental Clinics
Fill the schedule: missed-call text back, online booking, reminders and review requests for dental offices.
Beauty Salons
Online booking, text reminders, rebooking nudges and review requests for hair, nail and skin salons.
Construction Companies
Missed-call text back from the job site, bid pipelines, estimates and invoicing for contractors.
Website Live Chat FAQ
Does the live chat connect to SMS?
Yes. When a visitor leaves a message in the web chat widget, CasperPortal captures their phone number and routes the conversation to SMS. You can reply from your phone, and the customer receives your reply as a text message after they've left your website.
Can I automate responses in the live chat?
Yes. You can set up automated greetings, FAQ responses, or an AI bot that qualifies the lead and books an appointment directly through the chat widget.
Will the chat widget work on my current website?
Yes. The widget is added with a snippet of code, so it works on most website platforms without rebuilding your site.
Where do I answer chat messages?
Chats arrive in the same CasperPortal inbox as your texts, emails and social messages, on the web app and the iOS and Android mobile app.