CasperPortalWho it's for · Hospitality & events
CRM for Hotels, Inns and B&Bs
A CRM for hotels keeps every guest conversation and booking follow-up in one place. CasperPortal pulls messages from your website, Facebook and text into a single inbox, sends confirmation and pre-arrival messages automatically, and asks guests for a review after checkout, which helps smaller hotels and inns compete on service.
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What slows hotels down
Guest questions arrive everywhere
Questions come by phone, email, website chat and Facebook. Without one inbox, some go unanswered until the guest has booked elsewhere.
Pre-arrival details take staff time
Directions, parking, check-in times and local tips get typed out again and again for each reservation.
Reviews do not keep pace with stays
Most guests check out and forget to review, so your listing does not reflect your recent stays.
A CasperPortal workflow for hotels
A traveler asks about availability through website chat
The message lands in your shared inbox and staff reply in one place
Once they book, a confirmation goes out by text and email
A pre-arrival message shares check-in details and local tips
After checkout, a review request is sent automatically
Features hotels use most
Omnichannel Messaging
One team inbox for SMS, email, Messenger and Instagram, with assignments and internal notes.
Website Live Chat
A chat widget for your website that captures the visitor's number and continues the conversation by text.
Workflow Automations
A visual, no-code builder for multi-step follow-up with if/then logic and ready-made templates.
Reputation Management
Automatic review requests after each job, plus alerts so you can answer new reviews quickly.
Hotels FAQ
How can hotels use CasperPortal for guest communication?
Hotels use the unified inbox to handle inquiries from Facebook, website chat, text and email in one place. Automated messages before arrival and review requests after checkout help keep guests informed and happy.
Can we automate booking confirmations?
Yes. CasperPortal can send text and email confirmations when a guest books, followed by pre-arrival tips to help them plan their stay.
Does CasperPortal replace our booking engine?
No. Keep your property management system or booking engine for reservations and rates. CasperPortal handles guest messaging, follow-up and reviews around it.