CasperPortalProblem we solve
Missed Calls Losing Customers? How to Keep Every Caller
Missed calls losing customers is a timing problem: most callers who reach voicemail do not wait for a callback; they call the next business in the search results. CasperPortal fixes this by automatically texting every missed caller, so the conversation keeps going by text and you can book the job without picking up the phone.
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Why it happens
Local business owners and their staff are with customers, on job sites or on another line for much of the day. A caller with an urgent need has other numbers to try, and leaving a voicemail feels slower than calling the next result. By the time you call back, they have often booked someone else.
What it costs you
Each missed call from a new customer is a job you paid to generate with ads, signage or referrals and then did not get. Use your own numbers: count the calls you miss in a week, estimate how many would have booked, and multiply by your average job value and by the weeks in a year.
How CasperPortal fixes it
CasperPortal detects a missed call and immediately sends the caller a text from your business number, asking how you can help. Their reply lands in your shared inbox and mobile app, where you can answer, send a booking link or hand it to a teammate. You can keep your existing number by porting it, or use a local tracking number that forwards to your phone.
Port your business number or set up a local tracking number that forwards to your phone
Write the text that goes to every missed caller
Replies arrive in your shared inbox and the mobile app
Send a booking link so the caller picks a time
Features that solve it
Missed Call Text Back
An automatic text to every caller you miss, so they hear from you before they call someone else.
Omnichannel Messaging
One team inbox for SMS, email, Messenger and Instagram, with assignments and internal notes.
Appointment Booking
Online booking with Google and Outlook sync, automatic reminders and deposits at booking.
Mobile App
iOS and Android apps for replying to leads, managing your calendar and sending invoices on the go.
Missed Calls FAQ
Why do missed calls lose customers?
Someone calling a local business usually has a need now. If they reach voicemail, it is often faster for them to call a competitor than to wait for a callback.
What is missed call text-back?
Missed call text-back automatically sends a text to anyone whose call you miss, for example: "Hi, this is [Business Name]. Sorry we missed you. How can we help?" It keeps the caller engaged until you can respond.
Can I use my existing business phone number?
Yes. CasperPortal can port your existing business number or set up a local tracking number that forwards to your main line, so it can detect missed calls and send the text.
How do I figure out what missed calls cost my business?
Count missed calls for a typical week, estimate how many would have become customers, and multiply by your average job value. The ROI calculator can help you run the numbers.