CasperPortalProblem we solve
Not Getting Enough Google Reviews
Most businesses are not getting enough Google reviews because happy customers are never asked, or are asked too late, when the experience is no longer fresh. CasperPortal fixes it by sending a review request by text and email as soon as a job or appointment is complete, with a direct link to your Google review page.
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Why it happens
Asking for reviews depends on someone remembering to do it, at the end of a busy day, for every customer. When it is left to memory it happens occasionally, and the customers most motivated to post on their own are often the unhappy ones.
What it costs you
People comparing local businesses read recent reviews before they call. If your newest reviews are old or few, you can lose those customers to a competitor before they ever contact you, even when your work is better.
How CasperPortal fixes it
CasperPortal sends a review request automatically when a job, appointment or invoice is marked complete. The message links straight to your review page, so leaving a review takes one tap. You get alerts when new reviews come in and can reply quickly, including to negative ones.
Connect your Google Business Profile
Write a short review request message for text and email
Trigger it when a job or appointment is marked complete
Send a reminder to customers who have not responded
Reply to new reviews from your alerts
Features that solve it
Reputation Management
Automatic review requests after each job, plus alerts so you can answer new reviews quickly.
Workflow Automations
A visual, no-code builder for multi-step follow-up with if/then logic and ready-made templates.
SMS & Email Templates
Saved texts and emails with custom fields, so routine replies take one click and stay consistent.
Customer Surveys
Send short surveys by text or email after a job and keep every answer on the customer's record.
Reviews Stagnant FAQ
Why am I not getting more Google reviews?
Usually because customers are not asked consistently or are asked long after the job. A request sent right after the work, with a direct link, makes leaving a review quick.
Why do recent reviews matter?
Customers comparing local businesses tend to read the newest reviews. A steady flow of recent reviews shows your business is active and doing good work now.
How should I handle negative reviews?
Reply promptly and professionally, offer to resolve the issue directly, and follow up. CasperPortal alerts you to new reviews so you can respond quickly.
Can I ask every customer for a review automatically?
Yes. Set a workflow that sends the request by text and email whenever a job or appointment is marked complete.