CasperPortalWho it's for · Automotive
CRM for Car Dealerships
A CRM for car dealerships makes sure every buyer inquiry gets a fast reply and steady follow-up. CasperPortal texts back calls the sales floor misses, puts sales and trade-in leads in visual pipelines, follows up by text and email until the buyer is ready, and asks for a review after delivery.
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What slows car dealerships down
Calls are missed on a busy lot
Salespeople are on test drives and with customers. A buyer who cannot get through moves on to the next listing.
Buyers shop for weeks
Car buyers compare inventory and financing. Without consistent follow-up, they buy where someone stayed in touch.
Trade-in inquiries get forgotten
Appraisal requests come in through forms and calls and slip between salespeople without a shared pipeline.
A CasperPortal workflow for car dealerships
A buyer calls about a vehicle while the sales team is busy
CasperPortal texts them back so the conversation continues by text
The lead lands in your sales pipeline and gets a test-drive booking link
Follow-up texts and emails go out until they visit or buy
After delivery, a review request is sent
Features car dealerships use most
Missed Call Text Back
An automatic text to every caller you miss, so they hear from you before they call someone else.
Sales Pipelines
Drag-and-drop deal stages with automatic actions and a running total of pipeline value.
Omnichannel Messaging
One team inbox for SMS, email, Messenger and Instagram, with assignments and internal notes.
Google Call Tracking
Separate tracking numbers for each ad or listing, forwarding to your phone, so you know where calls come from.
Car Dealerships FAQ
How does missed call text-back help dealerships?
On a busy lot, a missed call can be a lost sale. Missed call text-back automatically texts the caller so they can keep the conversation going by text.
Can we track trade-in inquiries in the CRM?
Yes. Create a trade-in pipeline to track every inquiry from first valuation request to inspection and final offer.
Can we see which ads make the phone ring?
Yes. Google call tracking ties calls to their source so you can see which campaigns bring in buyers.