Who it's for · Retail stores

CRM for Pet Stores and Grooming

A CRM for pet stores keeps owners coming back for food, supplies and grooming. CasperPortal books grooming and training appointments online with automatic reminders, sends restock texts when it is time to buy food again, answers messages from one inbox, and asks for reviews, helping a local shop compete with online retailers.

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14-day free trial · then $97/month · cancel during the trial and you pay nothing

What slows pet stores down

Online retailers make reordering easy

If buying food from you means remembering to stop by, many owners default to an online subscription instead.

Grooming no-shows waste the schedule

A forgotten grooming appointment is an empty slot your groomer cannot fill at short notice.

Calls interrupt the counter

Staff ringing up customers cannot also answer every booking or stock question on the phone.

A CasperPortal workflow for pet stores

A pet owner books a grooming appointment from your website
Reminders go out by text before the appointment
Staff note the pet and the food they buy on the contact record
When it is time to restock, a reminder text goes out with an offer
After grooming, a review request is sent

Features pet stores use most

Appointment Booking

Online booking with Google and Outlook sync, automatic reminders and deposits at booking.

Email & SMS Marketing

Drag-and-drop emails, two-way text broadcasts and drip sequences, sent from your CRM contact list.

Workflow Automations

A visual, no-code builder for multi-step follow-up with if/then logic and ready-made templates.

Reputation Management

Automatic review requests after each job, plus alerts so you can answer new reviews quickly.

Pet Stores FAQ

How do pet stores use texts for repeat sales?

Track when a customer last bought food or supplies in CasperPortal. Automated reminders can go out when it is time to restock, with a link or offer.

Can we manage grooming appointments in CasperPortal?

Yes. The built-in calendar handles grooming or training bookings, with automatic reminders to pet owners before each appointment.

Can owners text us questions?

Yes. Texts, website chat and social messages land in one inbox so staff can reply when they have a moment, from the desktop or mobile app.

Your next best step

14-day free trialBilled only after the trial; cancel during it and pay nothing.
$97/month after the trialSelf-serve checkout from the trial page. $297/month and annual billing are on the pricing page.
Month-to-monthNo long-term contract and no setup fee on the self-serve plan.
Keep your numberPort your business number or add a local number that forwards to you.
Local peopleBuilt in Georgetown, MA by Jared and Mark Casper. Call or text (207) 222-7737.