CasperPortalSecurity
CasperPortal Security
CasperPortal security covers how the hosted platform protects your account and customer data: encrypted connections, user permissions for your team, monitoring, updates and backups for platform continuity. This page explains what CasperPortal does, what you are responsible for and how to report a security concern.
How the platform is protected
Encrypted connections
CasperPortal is a hosted web app accessed over encrypted HTTPS connections.
Hosted infrastructure
The platform runs on cloud infrastructure, so there is no software to install or servers for you to maintain.
Access controls
User permissions let you decide which tools and data each team member can see.
Monitoring and updates
The platform is monitored and updated to address vulnerabilities.
Backups, incidents and your responsibilities
Backups and retention
Regular system backups support platform continuity if hardware or infrastructure fails. You remain responsible for keeping your own independent backups of customer data, contacts and configurations. Data retention follows our Privacy Policy and Terms of Service.
Incident response
Internal procedures cover identifying, assessing and responding to potential security incidents. If a verified data breach affects your account, affected account owners will be notified in accordance with applicable legal requirements and our Terms of Service.
Reporting a security issue
If you believe you have found a security vulnerability in CasperPortal, tell us through the contact form or call (207) 222-7737. Credible reports are investigated.
Frequently asked questions
Who is responsible for the customer data I upload?
You are responsible for the personal information you import or collect in CasperPortal and for having the right consents to use it. CasperPortal processes that data to provide the platform, as described in the Privacy Policy.
Can I limit what my staff can see?
Yes. You can give team members different permission levels so they only access the tools and data they need.
Should I store health or other regulated data in CasperPortal?
The Privacy Policy asks users not to submit protected health information or other highly regulated data into AI tools unless explicitly authorized and appropriate. Contact us before using the platform for regulated data.
How do I report a vulnerability?
Use the contact form or call (207) 222-7737 and describe what you found. Credible reports are investigated.